At BlueBellVine, we value our customers and strive to provide you with the best possible products and service experience. This Cancellation and Refund Policy outlines the terms under which you may cancel your order and request a refund.

1. Order Cancellation

  • Before Dispatch:
    Orders can be canceled within 12 hours of placing the order or before the product is shipped, whichever is earlier.
    To cancel your order, please email us at support@bluebellvine.com or call us at [insert contact number] with your order details.
  • After Dispatch:
    Once the product has been shipped, the order cannot be canceled. However, you may be eligible for a return or replacement under our return policy if the product is damaged or defective.

2. Returns and Replacements

Due to the nature of cosmetic and personal care products, we do not accept returns once the product has been opened or used.
Returns are only accepted in the following cases:

  • You received a wrong product.
  • The product is damaged or defective upon delivery.
  • The product has expired or packaging is tampered.

To initiate a return:

  • Contact us within 48 hours of delivery at support@bluebellvine.com with your order number and supporting photos/videos of the issue.
  • Our team will review your request and respond within 2–3 business days.
  • Once approved, we will arrange for a pickup or ask you to self-ship the item (based on your location).

3. Refund Process

  • Refunds will be initiated only after inspection and approval of the returned product by our quality team.
  • If approved, refunds will be processed within 7–10 business days to the original payment method.
  • In case of COD (Cash on Delivery) orders, refunds will be made via bank transfer or store credit.
  • Shipping and COD charges (if any) are non-refundable.

4. Non-Returnable / Non-Refundable Items

For hygiene and safety reasons, the following are not eligible for return or refund:

  • Products that have been opened or used.
  • Items purchased during sale or promotional offers.
  • Gift cards or free samples.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:

  • Order number
  • Clear photos or videos of the product and packaging

We’ll arrange a replacement or full refund (including shipping costs, if applicable).

6. Contact Us

For any queries regarding cancellation, returns, or refunds, please reach out to:
📧 support@bluebellvine.com
🕒 Available: Monday–Saturday, 10 AM – 6 PM

7. Policy Updates

BlueBellVine reserves the right to modify or update this policy at any time without prior notice. Please review this page periodically for the latest information.